Refund policy

Last updated: October 31, 2026

We want you to be happy with your Luno Moon pillow. If it is not right for you, this policy explains how returns and refunds work at Popify Finds.

You have 30 days to return your order. 

If you're not happy with it, tell us within 30 days of the delivery date and we'll make it right.

Eligibility

To be eligible for a return, the item must be:

  • Requested within 30 days of delivery
  • Unused and in the same condition you received it
  • In its original packaging, with all accessories, cables and tags

We cannot accept items that have been used beyond reasonable testing, damaged by the customer, washed (other than the removable cover as directed in the care instructions), or returned without prior approval.

How to start a return

  1. Email [your support email] within 30 days of delivery with your order number and the reason for your return.
  2. We will reply within 2 business days with the return address and instructions.
  3. Pack the item securely and send it to the address we give you. Please do not send returns to the address on the original parcel.
  4. Keep your proof of postage and tracking number.

Return shipping

For returns because of a change of mind, the customer pays the cost of return shipping. If your item arrived faulty, damaged or not as described, we pay for the return, or you can keep the item and receive a replacement or refund after you send us a photo.

Refunds

When your return arrives and is inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days, although your bank or card provider may take longer to show it. Original shipping costs, which are free, are not part of the refund calculation. Refunds are made in the currency you paid in, so the amount may differ slightly if your bank applies its own exchange rate.

Faulty or damaged items

If your item is faulty or damaged on arrival, contact us within 7 days of delivery with photos. We will replace it or give you a full refund, including return shipping if it applies.

Exchanges

The fastest way to exchange is to return your item for a refund and place a new order.

Late or missing refunds

Check your bank account first, then contact your card provider, then email us at [your support email].

Your statutory rights

This policy does not affect your legal rights as a consumer, including rights under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations, or equivalent laws where you live.